Sky Zone Kuwait
Multilingual Trampoline Ticket Booking Platform
Problem
Due to the inability to accommodate a multilingual user base, Sky Zone Kuwait's current expenses for the ticket purchase system were online.
A large part of his customer, who preferred Arab or other regional languages, found the exclusive support from the forum as an obstacle to English.
In addition to the language barrier, the platform lacked the technical abilities and modern designs required to distribute a spontaneous, responsible and high demonstration user experience during the period of high online activity.
In addition to making customers irritated and reductions in access, these problems also provided a threat to income due to lost conversions and ordering.
Process & Solution
Kavis IT created a cutting-edge online ticketing system specifically suited to the various needs of Sky Zone Kuwait's customer base.
With the platform's complete multilingual capability, users could effortlessly switch between Arabic and English.
Users could easily order tickets, view available sessions, and get confirmations thanks to a simple, contemporary, and user-friendly UI/UX.
Robust backend engineering meant that the system could handle large amounts of concurrent traffic, preserving dependability and performance even during moments of heavy booking demand.
The solution offered uniform experience on desktop, tablet, and mobile platforms and was completely responsive.
Impact
The launch of the multilingual booking system improved dramatic access and inclusion, so that Sky Zone Kuwait could tap on an extensive customer base.
The intuitive interface and responsible performance led to an increase in the user's satisfaction, while operational efficiency was easily affected in the stability and use of the platform.
Finally, the new platform increased ticket sales, improving customer storage and a strong brand performance in the regional festive and entertainment market.